Thou shall not

Earlier this week I found myself in the Koru lounge at Wellington airport waiting for a delayed flight.

I was using the time to arrange an upcoming trip, and was quite surprised to see this brick wall when I tried to access TripIt.com:

Koru Club Fail
 

The “Your organisation…” is a bit misleading. I was just using the free wifi point.

If anybody from Air NZ is reading … what?

I realise it’s been a few years since I worked in a big corporate, so I might just be unaccustomed to being treated like a little kid by an IT department, but seriously what are you trying to prohibit here. You don’t want me to visit travel related websites while I’m in the Koru lounge?

What’s worse, you actually allow me to do it, but you want to make me feel naughty in the process? As it was I just clicked the “Use Quota” button and it let me straight through. What other sites you don’t think are acceptable, I wonder?

Quite weird.

By the way, speaking of Air NZ and TripIt…

Has anybody else run into problems with the new format e-tickets emails that Air NZ have introduced recently? I’m using Mail.app on OS X and am having a problem with the attachments:

The item in the inbox has 9 attachments, but the message itself has only 6. The 3 that are missing are the PDFs with the booking details.

When I forward to TripIt it is no longer able to automatically add the booking as it has in the past.

When I look at the same message through gmail.com it has all 9 attachments and works fine when I forward to TripIt, so it would seem to be a Mail.app problem.

Is this just me, or have others seen this too?

UPDATE (13-Oct): 

Kim from AirNZ added this comment.  Good news!

“Air NZ recently updated the design of its e-tickets, at the same time upgrading the system which generates the email and attached documents. The PDF and calendar appointment missing from the email when viewed in the Apple Mail client is a teething problem which is being actively closed down. We hope to have a fix in place later in the week.”

6 thoughts on “Thou shall not”

  1. Hi Rowan,

    I had the same problem with a new format domestic Air NZ ticket, but notified TripIt support and within about 4 hours they had updated their code to support the new format. I was very pleased with the support offered. I would suggest contacting them.

    Kind regards,

    Craig.

  2. I have the same problems with Mail.app and the AirNZ boarding pass e-mails (I first encountered the problem back in January). It appears that its an obscure bug with Mail.app that occurs with some e-mails: http://discussions.apple.com/thread.jspa?messageID=8183957&tstart=0

    Based on this: http://www.nabble.com/Mail.app-missing-attachments-tc19223199.html it seems that it has something to do with inline attached images.

    The “solution” (short of waiting for Apple to fix it) is to select the e-mail in the e-mail list and use the Cmd+Y shortcut for quick viewing the attachments. The attachment(s) will appear in quick view and you can page through them and open and of them in Preview etc (by double clicking on them).

    Clearly that’s not a fix for your problem with TripIt though, maybe try forwarding as an attachment? (in the hope that it preserves the original message as it was received… and that TripIt supports e-mails forwarded as attachments). To do so right/command click on the message in the list and choose “Forward as Attachment”.

  3. I have the same problem, when I forwarded them onto my wife the attachments weren’t actually there anymore. The way I got around it was this:

    In mail with the message highlighted in the top pane, go up to file>save attachments and then go through the standard dialogue. When you browse in finder, there they are.

    I find the problem very quirky, and is the only pdf’s I have ever seen do it.

  4. Same problem here, and to make things more annoying I’ve emailed everyone from the Koru guys to ‘webmaster’ and never heard a thing… real pain

  5. Hi all,

    Air NZ recently updated the design of its e-tickets, at the same time upgrading the system which generates the email and attached documents. The PDF and calendar appointment missing from the email when viewed in the Apple Mail client is a teething problem which is being actively closed down. We hope to have a fix in place later in the week.

    Kim Walbridge
    Air New Zealand

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