Say Something!

Dilbert - Honesty 3

The best sign I have that a company I’ve invested in is dead, or near death, is the silence.

This is why I encourage all of the founders I work with to send regular and detailed updates to all of their investors at least once per quarter, ideally once per month.

Even if you don’t have investors yet, the process of taking a step back and asking yourself what’s going well, what’s not going well, and what you could do differently is hugely valuable.

It doesn’t have to be complex.

In the simplest case just start by sending out basic financial details: how many new customers you have, how much cash you earned in the last month and how much cash you spent in the last month and how much cash you have left in the bank.

Then, later, as you grow, include some commentary about your current constraints – i.e. why aren’t you growing faster?, an update on your team – new hires?, open roles?, how you’re feeling about the culture?, and maybe point to some of your key numbers – how much are you spending to acquire each new customer? how much does it cost to support each customer each month? how many customers cancel (or “churn”) each month?

For bonus points, ask other people in the team to contribute a short paragraph about their area – e.g. the product/engineering teams might want to list the things they’ve recently released and the things they are working on next; the customer support team might like to highlight their Net Promotor Score; the sales and marketing team might want to talk about recent promotions they’ve run and the effects of those.

It shouldn’t take long as these are all details you should have at your fingertips anyway (and if not, then you have bigger problems than not keeping shareholders informed!)

Make sure you talk about both the good stuff and the bad stuff. Investors are smart enough to realise that startups are not a smooth curve up and to the right, and will appreciate the honesty. More than likely they will want to try and help you solve the problems, when you’re up-front about them, rather than stressing about the fact that there are problems.

The real payback on doing this will come when the time comes to raise more investment in the future. There is nothing worse for an investor than an email from out of the blue asking for more money. If you’ve taken the time to keep everybody informed of the progress then you’ll spend much less time telling them where you’ve been, so you can focus on where you want to go next, and you’ll likely find them much more enthusiastic about continuing to be part of it.

So, even when you think you have nothing interesting to say, say something.

It could make all the difference.

9 thoughts on “Say Something!”

  1. As the founder of a young start-up with no board or investors yet, there is a temptation to avoid this sort of reflection. I have decided instead to make believe. Send myself these updates once a month and use it as a tool for focus, for celebration and most importantly for feeding back/refocusing. Right now I am investing in my self.. why shouldn’t I be accountable in the same way ;)

    1. It will be much easier when you do have a board and investors if you’re already in the habit.

      On the other hand, it may be even more difficult being honest with yourself?

      > >

  2. Great article! Exactly what we’re ‘fighting’ against with pitchXO and Sharkboard.

    Those monthly quick updates really do matter – to investors, employees, potential investors; but most importantly to keep yourself going as well

    Kudos

  3. I do it weekly. Now we’re public it just goes to staff and the board, but it used to go to our investors. In the early days in included cash on hand. Now it includes customer wins and losses new features/products, new hires, marketing events,…. I think it’s a great habit for a founder

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